Client Testimonials

Client Testimonials

"Carlos just helped me get an amazing and affordable plan through Covered California. I was feeling hopeless trying to navigate the website and he was super understanding and knowledgable in helping me figure it out. Without him I wouldn't have insurance. Thank you Carlos!!"
- Kelly T.
   Los Angeles, CA


"I met with Carlos Gonzalez for a free consult to assist me with various issues I've had with Covered CA over the past few years, and I wish I had gone to him sooner! Not only did he help me gain a better understanding of how the health insurance system works as a whole, but he also took the time to explain to me the reasoning behind all of the frustrating changes I've experienced with Covered CA recently. He was able to log into my account on his computer and help me with making the changes I needed to make so that I have the best insurance coverage for me, and so that I am paying a price I can afford. He gave countless words advice, was very kind, and even patiently called Covered CA himself for assistance when the website was (as always) being wonky. For anyone having issues figuring out our health insurance system, or making decisions about what coverage to get and why, Carlos is the guy."
- Elyse D.
   Los Angeles, CA



"Helped with health insurance and even set up the first months payment! Thanks so much!"
- Karla W.
   Los Angeles, CA


"Can't say enough wonderful things about the level of service I have received from Alyssa and Carlos! They helped me navigate the complicated world of CC and all of my other insurance needs.  Alyssa was extremely diligent, prompt, detailed, professional, knowledgeable, honest and reliable.
I highly recommend them, they are both a complete pleasure to work with!"
- N. J.
    Los Angeles, CA


"If you're as confused about getting coverage from Covered California as I was then these guys are for you.  They sat me down and fully explained what was available to me and what I was qualified for. I even got to keep my same/ HMO. I highly recommend Carlos and Alyssa for all your CC needs! Thanks guys!!"
- Joe J.
    Los Angeles, CA


"Just incredible service... he spent 30 minutes with me to go over my options for Covered California... and he offered me the best deal with all the complexities of figuring out what my options where... He really knows what he is doing... Very professional and he really cares... Also his assistant Melissa gets a 5 star rating on Customer Service and Support..."
- Jacques F.
   Los Angeles, CA


"Amazing amazing amazing service. It's incredible to have an insurance agent that you don't ever have to wait on hold for hours. They are extremely prompt, thorough, and incredibly down to earth. Insurance is typically a total pain to deal with but this is truly a pleasure. 100% recommendation!"
- Carlos M.
   Berkeley, CA


"This office helped me out a ton. I thought getting insurance was going to be a grueling experience, but Alyssa patiently walked me through everything and helped me find a plan to fit my needs. She even stepped in and saved the day when something later went wrong with my insurance, and got it taken care of. Highly recommend Alyssa."
- Alex M.
   North Hollywood, CA


"Irene was very helpful from the start, would definitely recommend to anyone looking for the best quotes and support."
- Kemuel L.


"Very helpful  they helped me at fast as possible thanks for your service!"
- Calixto M.


"Jennifer Lopez! This woman was so helpful, and patient during this process! I appreciate her taking the time to ensure I received the best and most affordable coverage."
- The Phoenix Rise Project


"Helpful and good entertainment!"
- Marie S.


"Amazing customer service! Jennifer held my hand through the entire process of my health insurance application and helped me get a great plan with low monthly cost."
- Becky S.


"Jennifer was so helpful and responded to my email so quickly. Thank you for staying late at work on Friday just to help me get the insurance I need , you are awesome!!!"
- Shaff D.


"Irene is excellent! She did not stop in her pursuit in helping me secure auto insurance. She is extremely patient, helpful with knowledge about insurance and kind. I appreciate her attitude in assisting me these past 48hrs. She is the best!! I am sticking with her as my insurance agent for everything! Thank you so much Irene!! You are greatly appreciated!! Keep up the great customer skill set!"
- DeeAnne M.


"Gracias a Jennifer me ayudó en todo mi proceso con mi aseguranza! Excelente servicio al cliente."
- Mary A.


"Irene Garcia with Farmer's Insurance, assisted me to acquire workers compensation Insurance. Irene is a great agent, she pacintly worked to find the product that best fits my needs.I appreciate her good work."
- Rodulfo M.


"Jennifer was so helpful. Took care of all my concerns, and issues in a  timely manner. So thankful for their services."
- Lucila O.


"She was sooooo helpful. Very knowledgeable about all my concerns and needs. Even though we are 500 miles apart, I will continue to bring my business to her. She made the whole process easy and painless. She is wonderful, beautiful and a delight to talk to and work with. Thank you for everything!!"
- Althia D.


"Great service."
- Anthony S.


"Irene Garcia is the best agent i ever had! She goes above and beyond for her clients! I recommend asking for her!"
- Savoy R.


"Hands down the best insurance agency I’ve ever worked with — always reliable and helpful. Jennifer is awesome and this agency goes above and beyond every time with their care and service!"
- Sam S. 


"Muy buena atención y muy buen amabilidad y sobre toda la paciencia qué tiene para atender al cliente"
- El Chapintleco


"Alyssa was very helpful and patient with me through the whole process! Thank you very much."
- Jet Blast Music


"Amazing service. I had ALOTTA questions regarding renewing my health insurance coverage. Jennifer was GREAT. She clearly explained my options and the pros and cons of each. Really helped make my decision much easier. Thx guys."
- Chris


"Jennifer Lopez was extremely helpful and very knowledgeable!"
-Monica H.



"Jennifer Lopez was an absolute pleasure when picking my medical coverage for 2023! Informative, helpful and I would highly recommend her to anyone. Thank you for all your help!"
- Saul J.


"Jennifer is amazing!!!! She made this incredibly confusing process so easy. An actual gem of a human. She will take care of you above standard."
- Arista Z.


"Los servicios brindados, han sido muy profesionales , mucha calidez y cortesía."
- Robert B.


"I want to give a huge thanks to Irene Garcia for helping me with all the questions I had on our phone call. She was just awesome, and gave me a very detailed quote in a timely manner. I recommend everyone giving her a call, and switching over to Farmers Insurance!"
- Prayin Mantis


"Muy amable y da excelente servicio"
- RadioActive Gaming


"Jennifer was professional, kind, and helpful while helping me navigate covered ca for my family and me. She went above and beyond to minimize my next steps and when communicating with me when following up. I felt taken care of and in capable hands. A wonderful experience taking care of our insurance for what can feel daunting. Thank you, Jennifer!"
- Vanessa H.


"Irene was most helpful & answered all my concerns although the Price quoted was from ANOTHER PLANET."
- Sunil P.


"Irene was a great help answered all my questions no bs."
- Hector R.


"Felt very comfortable and they went far and beyond to get us the best rates. Recommend using them for all your needs."
- Gee-Dizzle R.


"Good customer service Jennifer was really cordially. Really helpful thanks."
- Miguel In LA


"10 out of 10 for Jennifer Lopez. She was so helpful and put me at ease! Highly recommend!"
- Kate N.


"I would like to say Jennifer was a awesome agent , she was very skillful , Helpful and answered all my questions in a timely manner, I give her and her farmer's office a 5 star rating thank you again Jennifer!!!"
- Angie W.


"IRENE, helped me with all my car insurance needs. My situation was very challenging for the both of us but due to her qualified experience she made the entire process worthwhile for me to make the right decisions. Again to who ever needs to see this post I highly recommend this agent to everyone who is looking for car and home insurance SHE IS THE BEST OUT THERE! Thank you Irene."
- Juan T.


"Amazing service. Irene was extremely helpful, she guided me through everything and answered all my questions. She also helped with the best option for me. I'm happy that I found this place. I recommend it to everyone."
- Vanessa V.


"Les recomiendo esta aseguransa con la senorita irene es una buena persona y muy amable ayuda mucho ala jente agarrar su aseguransa."
- Manuel B.


"Irene was so helpful! I was concerned with my rate and she was able to provide me all the info needed. Thank you again Irene!"
- Grace K.


"I was looking for an auto insurance quote that was best suited for my needs. Her patience and knowledge were both impressive and generous thank you Irene!"
- Franklyn M.


"Thank you so much Irene for all your help. You were so attentive and responsive.  I appreciate you guiding me through this process. I will definitely recommend you to my friend and family!"
- Jen C.


"Irene is the best!"
- Fernanda A.


"Irene is absolutely amazing. I have reached out multiple times for multiple quotes between auto and home and every time she communicates very quickly and she is always clear!"
- Elizabeth G.


"I just switched over from State Farm. Excellent customer service from agent Irene Garcia, got my business insurance for a good cost. Guess I am in good hands."
- Eduardo G.


"Fast and Easy to get insurance. They are very attentive to all questions or requests."
- Luke S.


"Carlos, Leslie and his team were kind, thorough and never too busy to help with my questions, sometimes repeated questions! I love my health plan which I would not have chosen if not for Carlos’s explanations. I’m super grateful and happy about Carlos Gonzales and how much he cared about me."
- Leslie K.


"Alyssa was incredible. She broke everything down for me and got me the best deal for my health and car insurance. This whole process can be very intimidating, exhausting and frustrating. You can feel like people are out to get your money, but she was just there to help!"
- Jeneta St. Clair


"If you want to get things as told. I highly recommend Carlos Gonzalez Insurance Agency, Irene helped me and took her lovely time to explain everything to me. She was very friendly and got me what I needed ASAP. She did everything she said was going to do including sending me certifications within 20 minutes. Great customers service!"
- Leticia A.

"Great customer service and fast ..thank you Irene."
- Julio C.


"Alyssa and Carlos have helped me with my Covered California coverage for over 5 years now, as I’ve changed jobs and lost or gained coverage. They are organized and advocate for their clients for free (w/CoveredCal), and I really trusted their advice about plans. I recommend them to everyone because CC can be sooo confusing and they make it make sense. Thank you guys!!"
- Kelly T.


"Excellent Service! Very knowledgeable and friendly and will help you out in anyway they can. Thank you for the services you have provided."
- Ryan L.


"Jennifer Lopez answered all my questions & concerns then quickly helped me find the perfect plan that suited my needs. Such a pleasure to work with. Give her a call if you have any questions regarding your plan. She is knowledgeable, kind and has great insight. Thank you for helping me!"
- Liz Washing Spot


"Alyssa is a life saver -- amazingly helpful!"
- Jan L.


"Jennifer was great in helping me get the best out of my Covered CA insurance and guide me trough the necessary steps to maximize benefits. Would 100% recommend!"
- Paula O.


"I love working with Alyssa and Carlos since I left my job and become a contractor 6 years ago they helped me tremendously navigate the world of Covered CA. Becouse of them and they knowledge I have had very affordable health care for the past 6 years. I highly recommend giving them a call with anything to do with Covered CA."
- Maia A.


"I am so grateful to Alyssa at Farmer's Insurance for helping me navigate the healthcare system! Truly so knowledgeable and professional. I'd highly recommend her to anyone. Thanks again, Alyssa!"
- Thais M.

"Highly recommend farmers insurance, particularly Jennifer Lopez. Five star service!"
- John and Maria Woodbury


"My first review because i felt compelled to say Alyssa was fantastic and helpful. thank you!"
- Bijou


"Jennifer. Was amazing she helped me get coverage for my Heath plan. Helped me every step of the way. ! I definitely recommend her!"
- Pedro T.



"SO incredibly kind, professional and helpful. Jennifer Lopez in Carlos' office is the best. Outstanding customer service!"
- Vennita V.


"Jennifer was incredibly helpful, patient, and responsive when I had questions regarding Covered California. I can tell that Jennifer genuinely cares to help. Thank you!"
- Joanna S.


"Alyssa was so incredible at helping me find the perfect plan for my budget and health needs. She was super responsive and gave me personalized help. This office truly cares about their clients, I would recommend them to anyone!"
- Em S.


"Everyone that works in this office are absolute life-saving angels. Alyssa has helped me so many times - she is so knowledgeable on all things Covered California and on top of that she is incredibly nice and really wants to help. Anytime I've had a question or concern, she is readily available to explain complicated insurance jargon and find quick and easy solutions. I can't believe such a wonderful resource exists. If you need help with anything Covered California related, do yourself a favor and call the agents at Farmers Insurance - Carlos Gonzalez office - you will not regret it!"
- Briana M.


"Super helpful and really nice staff. We went in for health insurance for our family (newborn twins), and they made it so simple for us. 100% recommend."
- Andrew C.


"After trying to navigate the morass that is the Covered California application process by myself, and failing, I decided to give these guys a try. This agency, Alyssa specifically, could not have been more helpful working with me through the different types of coverages and with the application itself. Alyssa was super knowledgeable and friendly, through it all. I highly recommend them for anything Covered California related."
-Josh G.


"This office is incredibly kind, helpful and knowledgeable! Alyssa was ready to answer all my questions and has continued to help me stay on top of deadlines! I am so grateful for all the help she and the entire team at this office has provided me! Thank you all so much!"
- Braidy B.


"Alyssa is amazing!  I cannot recommend her enough for healthcare insurance needs, she is very knowledgeable, helpful and very responsive!  I am recommending all I know to her!"
- Dominic O.


"Carlos and Alyssa were very helpful in helping me choose the best plan for me and setting it up.  Saved me hours of research.  Highly recommend.  Thank you!"
- Renee T.


"Alyssa was extremely helpful. Made getting insurance painless and easy. So thankful!"
- Rachel B.


"Over the past three years I've had the most excellent experience working with Carlos Gonzales and his associate Alyssa Hernandez! I can't recommend them enough - I have felt confident in the insurance plans they have helped me secure based off  the life I live (motorcycles) and the income I make (pretty low, and motorcycles). Alyssa takes the extra step to double check her work and if anything looks amiss, she gets in touch with you ASAP to make sure the situation is resolved. This year I had a fraudulent email "from Covered CA" come into my email, I clicked it open and it changed all my pre-made settings, erasing the work Alyssa and I did in October (its now days away from the deadline!). Lucky for me, she saw this change, alerted me and fixed it so I would have the correct insurance for the coming year! 10/10 will continue to recommend! Thank you, Alyssa!! (and Carlos!)"
- Monk H.


"Alyssa took care of me and made it so easy!"
- Gavin A.


"I’ve been putting off my renewal process, but Jennifer Lopez was so helpful in guiding me through the site, helping me choose the right plan and giving me all the pros and cons of my options. These days most things can be done online but working with Jen made this process less painful. Highly recommend this office and Jen Lopez."
- Jin K.


"Wow. Carlos and Alyssa are just awesome. For the past few years they have helped me and my partner so much in navigating the Covered California and health insurance space. So knowledgeable and available and supportive. We are so grateful for them!"
- Nina B.


"I wish I had visited the office months ago. They enrolled my family in Covered California in less than an hour and did an excellent job!"
- Stephen S.


"I cannot give enough praise to the Covered California team here! They went above and beyond to help me. I've recommended them to several friends, all of whom had great experiences as well. If you are looking for advice on healthcare, look no further."
- Alex O.


"Alyssa is very helpful and informative!"
- Kelly H.


"They made signing up a breeze! I highly recommend signing up with this office. Jennifer was very helpful."
- Joe F.


"Alyssa Hernández has been absolutely helpful getting me the proper healthcare coverage these past years. Planning renewal process with her as she is most helpful breaking down and explaining my options! Highly recommended!"
- Susana M. 


"Amazing service! A prompt response and diligence, we are very happy with the service , attention to details and professionalism! Very grateful!"
- Dapper Bird Entertainment


"I was dreading updating and renewing my insurance. In years past it's been a torturous process, but Jennifer explained everything and made it painless! Jennifer made an otherwise difficult process incredible simple and comfortable. I can't speak her praises enough!"
- Michael M.


"Jennifer was knowledgeable, responsive and very helpful. I highly recommend their offices."
- H.L.


"From someone who finds the whole Insurance process overwhelming and complicated, Carlos makes it super easy to understand. He explains all of the plans and even figures out what is the best move for you financially. I’ve gone to him 2 years in a row and would recommend him to anyone looking for some help with the craziness that is the US healthcare system."
- Jared H.


"Jennifer Lopez was wonderful.  She worked very hard to make the process of obtaining health coverage for my daughter and I mush easier.  I highly recommend her.  Thank you Jennifer!"
- Richard S.


"Extremely helpful in setting up my Covered California health insurance!!"
- Bryan A.


"Great customer service, they where attentive, honest and professional. Highly recommend them to anyone looking for aid with insurance."
- Miguel L.


"After doing the whole bureaucratic, phone call labyrinth runaround with Kaiser and Covered California for an hour too many, I finally somehow got connected to this branch of Farmers Insurance.  Jennifer Lopez was the first person I talked to who felt like they had an entire grasp of the situation and how to help me sign up for a Covered California subsidized Kaiser insurance plan.  I was constantly reassured through the process, and never felt condescended to just because I hate having to deal with any of this stuff.  Can recommend."
- Ryan M.


"Alyssa and Carlos make the impossible feat of dealing with Covered California possible and they do it with kindness!"
- Lula F.


"Jennifer was very knowledgeable, answered every question I asked, and found the best deal for my enrollment.  I strongly recommend Farmers Insurance."
- Dario V.


"They take the time to help you get a insurance  policy that good for you and your budget!"
- David C.


"Alyssa Hernandez has inspired me to write my first Google review. I came to her with an insurance problem that others could not help me resolve. Alyssa resolved my problem with extreme intelligence, competence and grace. I cannot express enough respect and gratitude. If I could give her six, seven, ten stars, I would do so. She is first-rate."
- P Rod


"I worked with Jennifer to sign up for health insurance, she made the process quick and easy. Great team, would recommend to anyone."
- Tony M.


"They always make the process easy and painless."
- Jana J.


"Carlos and Alyssa and the team have been nothing but kind and helpful. I whole heartedly recommend you check them out if you’re interested in signing up for insurance."
- Patrick C.


"Jennifer helped  me enroll in covered California. I have a pre existing condition and wanted help finding a plan that would work for me in my price range. Jennifer found me several options to choose from and saved me tons of money rather than if I tried to enroll myself with no help. I will definitely be recommending friends!"
- Melanie E.



"Renewed my health insurance for a third year through Carlos and Alyssa. They make it so easy to find the right plan and always explain my options thoroughly and answer my questions. Very grateful for them."
- Lina S.


"Carlos and team are very informative and extremely patient! They made signing up for insurance the easiest experience ever! I highly recommend signing up with insurance through their office. I've met with Carlos a couple times and never had to wait on him for anything. He is prompt, well-prepared, and respectful of your time. Very professional!"
- Knorts Knit Denim


"Best Customer Support Ever, Carlos and Alyssa are always there to support any questions you may have and when looking at renewal plans all questions are answered allowing you the consumer to take the best decision on coverage. The options are clear and for the 3rd year in a row they are the best of the best."
- Jacques F.


"Made a next-day appointment over the phone with Alyssa Hernandez, and worked with Carlos Gonzalez while I was there. They were both extremely responsive, helpful, and honest. I feel great that I used an insurance agency to enroll in healthcare. This small storefront and professional team have continued to be helpful after my visit with additional questions. Really I can't say enough - coming from someone who rarely posts reviews, and doesn't even like the idea of insurance agencies to begin with. They put my mind, and actually my pocket book, at ease."
- Joe B.